relationship economics

 
March 8th, 2010

Explore Your Twitter Network with Mentionmap

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Asterisq just released Mentionmap, an exciting web app for exploring your Twitter network. Discover which people interact the most and what they’re talking about. It’s also a great way to find relevant people to follow.

Launch Mentionmap!

The visualization runs right in your browser and displays data from the Twitter API.

Read more

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December 16th, 2009

You’d Think…

Received this email from a Customer Relationship Management (CRM) software company which we were “less than satisfied” client of last year!  You’d think they’d know that!  This is exactly why most people believe CRM doesn’t work!  How effectively are you leveraging technology to help manage your most valuable relationships?

Begin forwarded message:

Date: December 16, 2009 1:40:02 PM EST
To: David Nour
Subject: NetSuite For Your Services Business

Hello David,

I am a Senior Account Executive with NetSuite, the industry leading single database CRM/ERP/Ecommerce solution designed specifically for small and mid-sized businesses as well as divisions of large companies and multi-nationals.

Services firms have long had to manage their business and client relationships through fragmented project management, accounting, document management and sales software.  That’s inefficient for the firm and bruises the relationship with clients.
Billable Services Organizations seek to alleviate several increasingly pressing issues:

·         The ability to shrink the time between work performed and payment.
·         Need for real-time reporting to support strategic decision making and quick reactions to fast-changing market dynamics.
·         The need to capture and reuse business intelligence (reports, historical data, previous work) to bid new business, manage profits, and reduce costs.
·         Ongoing training in changing technologies and markets.
·         Increasingly complex project workflows and lifecycles.
·         Easier and accurate billing of time back to the appropriate clients’.
·         Revenue recognition management.
In addition to addressing those issues, NetSuite can help Billable Services Organizations rapidly improve their ROI, quickly deploy new tools, increase the utilization of their consultants, and improve access to detailed metrics for the in-depth analysis of their businesses.

When would be a good time to follow up with a brief call to discuss your business?

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October 21st, 2009

Corporate Blogging Best Practices

Although I’m finding myself tweeting more (@davidnour) often and blogging less, I remain amazed by how many organizations and senior leaders in particular have yet to see the value of a corporate blog as the central hub for their ideas, perspectives, and candid responses to market dynamics.  In short, a fundamental platform for their voice!

As such, here are some best practices from our work with a multitude of corporate clients and senior leadership teams:

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August 12th, 2009

The Top 10 Technology Trends Facing Meeting Planners in 2010

 Join us for a Webinar on August 20

The future never ends and in 2010, if you’re a meeting planner, ten technology trends will dramatically affect how you work, how you interact, how you build and nurture internal and external relationships – on and off-line.  Critical to ask: is your on-line and off-line efforts in-line?

From intelligent mobile devices to a broad base of social networks, strategic meeting management programs, video to improve meeting experiences, and real-time audience response technology, “What got you here, won’t get you there!” comes to mind.

How are you keeping up?  How are you preparing for the recovery in 2010?

Join two dynamic consultants, speakers, and authors – Corbin Ball, CSP and David Nour on Thursday, August 20, 2009 at 3 PM EDT (Noon Pacific) for a look inside The Top 10 Technology Trends Facing Meeting Planners in 2010.

In 60 highly interactive minutes, we’ll cover the ten trends and discuss best practices you need to know now to make 2010 a great year for the meetings and tradeshow industry.  Whether you’re an independent or a corporate planner, suppliers, or a third party facilitator – if you want to maximize your return on objectives, don’t miss this dynamic duo.

Please dial-in (voice) and log-in (computer screen) 10 minutes prior to the event to ensure appropriate connection and so we can begin promptly at 3 PM EDT.
Thanks & see you on our Webinar.

Title:  The Top 10 Technology Trends Facing Meeting Planners in 2010

Date:  Thursday, August 20, 2009

Time:  3:00 PM – 4:00 PM EDT

After registering you will receive a confirmation email containing information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer

Space is limited.
Reserve your Webinar seat now at:
https://www1.gotomeeting.com/register/294430889

P.S. – If you are planning your 2010 meetings now and want Corbin and David to present these solutions at your event, please call them directly for details.  You can reach Corbin Ball, CSP at 360-734-8756 or corbin@corbinball.com.  You can reach David Nour at 404-419-2115 or dnour@nourgroup.com.

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March 4th, 2009

Sales 2.0 Conference – Summary Notes

I decided to attend The Sales 2.0 Conference in San Francisco this week. 

It kicked off this morning with a presentation by Gerhard Gschwantner, CEO of Selling Power. He set the stage by pointing to Sales 2.0 as a question vs. the answer – questioning the value of the information overload between various constitutents; questioning the processes, the people, and the technologies aimed at enhancing / enabling / empowering alignment, collaboration, and performance results from sales, marketing and business development.  Gerhard also talked about key trends facing sellers today: Read the rest of this entry »

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February 16th, 2009

Are You Reference Selling Within Your Organization?

As a mentor of mine often says, “If you’re not tooting your own horn there is no music!” Those whose livelihoods depend on externally focused relationships such as business development professionals, all understand the power of reference selling.  In any economy there is an enormous level of comfort in a buyer’s journey when they get unsolicited recommendations from other satisfied buyers – it’s simply called “credibility by association.”

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