relationship economics

 
November 23rd, 2010

Sprint, Verizon & AT&T Experiences – in One Afternoon!

I’ve been a long time AT&T customer and have 7 mobile lines with them – of course you couldn’t tell by countless frustrations trying to deal with their bureaucracy, getting bill issues resolved, and my personal favorite – disconnecting my cell # for delayed payment while I’m in Europe!!  But spending a week in Las Vegas with the worst reception ever – dropped calls on my iPhone, dial-up connectivity with my 3G data card, etc. frustrated me to explore other options.  Of course I’m contractually a servant to them for the next couple of years, but I’m determined to explore other options.

So, I took yesterday afternoon off and visited three different stores (actual retail locations and not resellers): Sprint, Verizon & AT&T.  Here is a brief summary of my experience: Read the rest of this entry »

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November 22nd, 2010

If Content is King, Context is the Emperor

You may have heard that it is better to be known for content than it is to simply be known. When I say Good to Great, Execution, In Search of Excellence, Blue Ocean Strategy, The 7 Habits of Highly Effective People, Blink, Freakonomics, and Relationship Economics what comes to mind?  To many, they are thought leaders behind well-known works.

When you develop compelling and unique content, you become known. Combine that with relevant, practical, pragmatic context in which the consumers of that information can use your content to improve their conditions, and now you’re sought after.  You are asked to speak, moderate panels, and share your experiences, unique insights, and independent perspectives. Think of a trade show: You can exhibit there, set up a booth and pass out marketing materials; you can attend the show and sit through content sessions; or you can speak or moderate a panel at the event. Which do you believe would have the greatest impact on your personal and professional brand? Each has its respective value, but the latter often leaves a much more meaningful and lasting impression. So, how do you get invited to speak? What value-add do you contribute to the event? What forward-looking or contrarian perspective can you bring? That is your highly valuable and unique content and relevant and pragmatic context.

Content takes research, packaging, and marketing in the form of position papers, published articles, columns, and commercially published books. Content plus context is constantly in demand. Yet I am mesmerized by the sheer number of CEOs I continue to meet – many true subject matter experts in their respective fields – who have never written or submitted their unique perspectives on topics that they are passionate about. What they don’t realize is that, by being perceived as thought leaders in their fields, they would create an unparalleled market pull for their respective organizations – and personal brands.

As a mentor often reminds me, “if you don’t toot your own horn, there is no music!”  How are you combining content – your unique ideas, insights and perspectives, with context – applied to specific situations of others to improve their condition?

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August 25th, 2010

Does This EVER work?!? (the solution for cold calls)

I get 2-3 calls like this on a daily basis and just can’t help but ask: does this EVER work for anyone?!?  Listen to the audio below.

1. I have no idea who you are!
2. I certainly don’t like, know or trust you yet?
3. You’re shooting completely in the dark as you have NO IDEA who I am!
4. Your message is not compelling enough and the call to action is way too weak!
5. For someone who sounds senior, you’re missing the boat: Like Me – Know Me – Trust Me – Pay Me!

Only when you’re likable, people will invest time to get to know you.  Only when they get to know you, will they trust you.  Only when they trust you, will they buy your ideas, products & services!

Instead try this:

“David, John Smith (hopefully a viable and respected referral source) thought the two of us would appreciate getting to know each other.  I’ve reviewed your website, read several of your articles, watched couple of your videos and believe in your message of quantifiable and strategic relationships.  I’d like to introduce you to a handful of my clients in hopes of securing a speaking, training or consulting engagement for your firm.  In the process, I’d also like to share with you some of our success stories and explore how we can become a strong asset to one another.

Let me know of your interest and availability for a cup of coffee in the next few weeks.

Enjoy the upcoming weekend,”

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